• Contact Us On:
  • smart@smartsaddles.com
  • 01909 807870
  • Follow Us:
  • Smart Saddles Horse Saddles UK Facebook
  • Smart Saddles Horse Saddles UK Twitter
  • Smart Saddles Horse Saddles UK Instagram
EmptyItem in Cart
0Grand Total
View cart
Checkout
  • Email Us On:smart@smartsaddles.com
  • Call Us On:(0)1909 807870
Smart Saddles Horse Saddles UK Logo
  • Home
  • SMART™ Saddle System
    • The SMART™ Saddle
    • SMART™ Saddle Features
    • SMART™ Accessories
    • SMART™ User Guidelines
  • Book A Test Ride
    • Home Consultation
    • Rental Service
    • 0% Payment Plan
    • SMART™ Advisors
    • Buying from outside the UK
    • Covid-19: Test Ride Protocol
    • Test Ride Paperwork
  • About SMART™ Saddles
    • SMART™ Saddles
    • Research & Development
    • SMART™ Ambassadors
    • Customer Testimonials
    • Latest News
    • FAQs
  • Contact
    • Contact SMART™ Saddles
    • Become A SMART™ Advisor
    • Submit Your SMART™ Story
    • Pay An Invoice
  • Order Online
EmptyItem in Cart
0Grand Total
View cart
Checkout

SMART Saddle Fitting: Covid-19 Protocol

It has been our priority to develop a safe and practicable system so that we can continue to provide the same comprehensive home consultation service throughout the Coronavirus pandemic as we always have whilst reliably meeting and maintaining the highest standards of health and safety. It is essential that we take every precaution possible, for the health and safety of yourselves, our SMART Advisors, friends and family.

We are fortunate that the SMART Saddles Advisor network and Test Ride model affords us great flexibility in how we can safely and responsibly approach saddle fitting under the current circumstances:

  • We allocate and ship a hand-picked selection of SMART Saddles from SMART Saddles HQ for each client, so that the saddles you try are not shared by other clients on the same day
  • SMART Advisors rarely see more than one client in one day
  • All equipment is returned to HQ for careful cleaning between each test ride, with additional storage time factored in to prevent cross-contamination

EXTRA MEASURES BEFORE YOUR TEST RIDE:

SMART™ Saddle Features

When you get in touch to arrange an appointment, we (SMART Saddles HQ or your SMART Advisor) will:

  • Run through a risk-assessment to ensure that your facilities allow a safe venue for the test ride.
  • Describe the test ride protocol, so that you know what to expect and how to safely accommodate your SMART Advisor as they work with you and your horse.
  • Send you digital copies of all test ride paperwork, for you to read through, complete and return to us ahead of your test ride, eliminating the need for shared paperwork on the day.
  • Request payment in advance by BACS. We will not be accepting cash for the foreseeable future.
  • Ensure you make contact the day before your appointment to check that neither you, nor anybody you live with, are displaying any Covid-19 symptoms. It is critical that you inform us if you are unwell or are exhibiting symptoms, so that we can postpone the appointment accordingly.

Personal Protective Equipment

SMART™ Saddle Features

For the time being, all of our SMART Advisors will be utilising a selection of PPE throughout the Test Ride process:

  • Disposable gloves
  • Hand sanitising gel
  • Face masks

We ask that you also take similar precautions and insist that gloves are worn at all times.

REMEMBER

SMART™ Saddle Features

1) Face coverings are now a legal requirement for everyone (e.g. SMART Advisor, horse owner, rider) when working within a 2m proximity of one another.

2) Ahead of your test ride, please complete our online Test Ride Disclaimer

3) Familiarise yourself with our Sales & Rental T&Cs in preparation to sign following your test ride

Thank you for your co-operation!

Remote fitting Advice
Where a Home Consultation visit is not possible, we are continuing to offer free remote fitting advice. For more information, please contact us.

If you have any questions, please do not hesitate to get in touch; e-mail is our preferred contact method: smart@smartsaddles.com

Remember to follow the Society of Master Saddlers advice for safe test riding:

Let us know if you become unwell

A safe calm space for your horse

Give us space to work safely

Don't touch any fitting equipment

Wear a mask if requested

"Our SMART Advisor was extremely helpful, from first point of contact, through consultation, to after sales care. She adhered well to social distancing during the appointment and asked many questions beforehand to determine the best saddles to bring on the day. The saddle is very comfortable for both me and my horse, he is young and green, but our SMART Advisor was very patient with us both!"

 

Christine & Eve Waterhouse, SMART Saddle Customers

Sign Up For Our Newsletter

Enter your details here to subscribe and keep up to date with Smart Saddles news, events and special offers.

View Latest Newsletter
First Name:
Last Name:
Email Address:

Smart Saddles

Unit 1 High Grounds Road,
High Grounds Industrial Estate,
Rhodesia, Worksop, S80 3AT.

Call: 01909 807870
Email: smart@smartsaddles.com

Smart Saddles Smart Saddle System Paypal Smart Saddles Smart Saddle System Paypal Smart Saddles Smart Saddle System Paypal Smart Saddles Smart Saddle System Master Smart Saddles Smart Saddle System Beta Trade Smart Saddles Smart Saddle System Beta Trade
© Smart Saddles | Privacy Policy | Terms & Conditions of Sale | Returns & Refunds | Web Smart Media