SMART Saddle Fitting: Covid-19 Protocol

It has been our priority to develop a safe and practicable system so that we can continue to provide the same comprehensive home consultation service throughout the Coronavirus pandemic as we always have whilst reliably meeting and maintaining the highest standards of health and safety. It is essential that we take every precaution possible, for the health and safety of yourselves, our SMART Advisors, friends and family.

We are fortunate that the Smart Saddles SMART Advisor network and SMART Test Ride model affords us great flexibility in how we can safely and responsibly approach saddle fitting under the current circumstances:

• We allocate and ship a hand-picked selection of SMART Saddles from Smart Saddles HQ for each client, so that the saddles you try are not shared by other clients on the same day
• SMART Advisors rarely see more than one client in one day
• All equipment is returned to HQ for careful cleaning between each test ride, with additional storage time factored in to prevent cross-contamination

EXTRA MEASURES BEFORE YOUR TEST RIDE:

When you get in touch to arrange an appointment, we (Smart Saddles HQ or your SMART Advisor) will:

• Run through a risk-assessment to ensure that your facilities allow a safe venue for the test ride.
• Describe the test ride protocol, so that you know what to expect and how to safely accommodate your SMART Advisor as they work with you and your horse.
• Send you digital copies of all test ride paperwork, for you to read through, complete and return to us ahead of your test ride, eliminating the need for shared paperwork on the day.
• Request payment in advance by BACS or our secure payment page. We will not be accepting cash for the foreseeable future.
• Ensure you make contact the day before your appointment to check that neither you, nor anybody you live with, are displaying any Covid-19 symptoms. It is critical that you inform us if you are unwell or are exhibiting symptoms, so that we can postpone the appointment accordingly.

Personal Protective Equipment

For the time being, all of our SMART Advisors will be utilising a selection of PPE throughout the Test Ride process:

• Disposable gloves
• Hand sanitising gel
• Face masks

We ask that you also take similar precautions and insist that gloves are worn at all times.

REMEMBER

1) Face coverings are now a legal requirement for everyone (e.g. SMART Advisor, horse owner, rider) when working within a 2m proximity of one another.

2) Ahead of your test ride, please complete our online Test Ride Disclaimer

3) Familiarise yourself with our Sales & Rental T&Cs in preparation to sign following your test ride

4) Make a note that all deposit payments should be made via our online secure payment page. No cash payments will be accepted.

Thank you for your co-operation!

Remote fitting Advice
Where a Home Consultation visit is not possible, we are continuing to offer free remote fitting advice. For more information, please contact us.

If you have any questions, please do not hesitate to get in touch; e-mail is our preferred contact method: smart@solutionsaddles.com